Alitalia IT upgrade: important information for passengers travelling 15-16 October

Infopoint info_pt at ictp.it
Thu Oct 13 14:32:07 CEST 2016



Dear Sir or Madam,

We would like to inform you that from 8:00 pm Rome Time October 14th 
until October 15th, *Alitalia will implement an important upgrade *of 
its airline reservation systems. During this period, *flights will 
operate as normal *and your itineraries will not be affected. However 
GDS functionalities, and online and call center services will not be 
available.

*Impact and info *

During this period it will *not be possible to complete the following 
services*:

-*Create and modify the bookings; *

-*Purchase and issue new tickets*;

-Re-issue or re-validate tickets;

-*Purchase ancillary services; *

-Complete refunds and cancellations;

-*Use Web check-in; *

-Use Self check-in.

*Airport check-in will be available *during the upgrade and extra staff 
will be available to assist passengers at the airport.

The upgrade should be completed *by Sunday evening *but some residual 
limitations should eventually persist also in the next hours.

Alitalia apologies for any inconvenience you may experience during this 
time.

*CWT travelers are encouraged to: *

-*Finalize changes or the purchase of the tickets within 7 p.m. of 14th 
October*.

-*Check-in online as soon as possible *(before 8 pm Rome Time on Friday, 
October 14). Alternatively, *check-in at the airport and arrive well in 
advance*. Check-in counters will be open 3 hours before for domestic 
flights, and 4 hours for international flight.

-For *changes and purchasing *of tickets *during the weekend *please 
*refer exclusively on the Alitalia desk and ticket offices at the 
departure airport*.

-To receive information and support a *dedicated Alitalia call center 
*will operate at the following numbers: 800650055 (toll free from 
Italy), +39 0665649 (from abroad).

cid:image001.gif at 01CFD0F4.EA3D7E90

	

*Carlson Wagonlit Travel*
Via Beirut, 6 | 34151 Trieste | Italy
www.carlsonwagonlit.com <http://www.carlsonwagonlit.com/>

With offices in more than 150 countries and territories, Carlson 
Wagonlit Travel deploys the right people, processes, technologies and 
skills to consistently deliver effective travel management and 
bottom-line results.

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