Dear Sir or Madam,

We would like to inform you that from 8:00 pm Rome Time October 14th until October 15th, Alitalia will implement an important upgrade of its airline reservation systems. During this period, flights will operate as normal and your itineraries will not be affected. However GDS functionalities, and online and call center services will not be available.

Impact and info

During this period it will not be possible to complete the following services:

-          Create and modify the bookings;

-          Purchase and issue new tickets;

-          Re-issue or re-validate tickets;

-          Purchase ancillary services;

-          Complete refunds and cancellations;

-          Use Web check-in;

-          Use Self check-in.

Airport check-in will be available during the upgrade and extra staff will be available to assist passengers at the airport.

The upgrade should be completed by Sunday evening but some residual limitations should eventually persist also in the next hours.

Alitalia apologies for any inconvenience you may experience during this time.

CWT travelers are encouraged to:

-          Finalize changes or the purchase of the tickets within 7 p.m. of 14th October.

-          Check-in online as soon as possible (before 8 pm Rome Time on Friday, October 14). Alternatively, check-in at the airport and arrive well in advance. Check-in counters will be open 3 hours before for domestic flights, and 4 hours for international flight.

-          For changes and purchasing of tickets during the weekend please refer exclusively on the Alitalia desk and ticket offices at the departure airport.

-          To receive information and support a dedicated Alitalia call center will operate at the following numbers: 800650055 (toll free from Italy), +39 0665649 (from abroad).